Terms of Use & Privacy Policy

Introduction

Welcome to georgekollias.com, the official website of George Kollias. This website is operated by GEORGE KOLLIAS and offers a variety of services, including an online shop for physical and digital products, access to online lessons, and music-related content. By using this website, you agree to the terms outlined below. These Terms of Use and Privacy Policy explain how your data is used, your rights as a customer or visitor, and the conditions under which services are provided.

Use of Website

You must be at least 18 years old or have the permission of a legal guardian to use this website. You agree to use the website only for lawful purposes and in a way that does not infringe on the rights or restrict the use and enjoyment of this site by others. Any misuse or unauthorized access may result in suspension of access and potential legal consequences.

Intellectual Property

All content on georgekollias.com — including text, graphics, logos, music, videos, photography, and downloadable material — is the intellectual property of George Kollias unless otherwise noted. Any use, reproduction, or redistribution of this content without prior written permission is strictly prohibited.

Online Store & Orders

The online shop offers both physical products (such as T-shirts, drum sticks, and other merchandise) and digital items (including downloads and online drum lessons). Orders are processed promptly, with physical products to be shipped within 3 days and with an estimated delivery time of 3-10 business days worldwide. Tracking number to be available with any order. Digital items delivered via instant download or direct email. All prices are listed in Euros (€) and include VAT where applicable. Payment is securely handled via Viva Wallet. Please ensure all billing and shipping information is accurate at the time of purchase. We reserve the right to cancel or refuse orders in cases of suspected fraud, stock issues, or system errors.

Returns & Refunds

At this point we cannot offer any returns. In case of damaged delivery please contact the Official Store Team at [email protected] to assist you. Please note: Digital products and downloads are non-refundable once accessed due to their nature and immediate delivery.

Newsletter & Communication

By subscribing to our newsletter, you agree to receive updates, exclusive offers, and announcements about new products or events. Emails are sent occasionally and handled through our email service provider Brevo. You can unsubscribe at any time by clicking the unsubscribe link included in every email.

Privacy Policy

What We Collect

We collect personal information that you voluntarily provide, such as your name, email address, shipping address, and order details during checkout. If you sign up for our newsletter, we collect your email address. Additionally, we collect anonymized technical data, such as your IP address, browser type, and device information, through cookies and third-party analytics tools.

Why We Collect It

Your data is used to fulfill orders, process payments, send email updates (if subscribed), respond to inquiries, and improve the overall user experience on the website. We never sell your personal information to third parties.

Third-Party Services

We rely on trusted third-party providers to deliver certain services:

– Google Analytics, for anonymous traffic and usage statistics

– PayPal and Viva Wallet, for payment processing

– Brevo, for managing newsletter subscriptions and sending emails

These services only collect data necessary for their function and are compliant with GDPR and relevant privacy standards.

Cookies

The website uses cookies to remember your preferences and gather statistical data to improve performance. By using this site, you consent to the use of cookies unless you choose to disable them in your browser settings.

Your Rights

As a user, you have the right to access, update, or delete your personal data, as well as withdraw your consent to receive marketing communications at any time. To exercise your rights or request information about your data, please contact us at [email protected].

Contact

For any questions related to these Terms of Use or the Privacy Policy, you may contact us directly via email at [email protected]. For the Official Store related questions, email us at [email protected]